Reference

Privacy Policy for Your nu100 Account

Your account details, wallet records and cookie choices have a clear place in the nu100 Privacy Policy.

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nu100 Privacy Policy for Your nu100 Account
DATA HELP ROUTES

Where To Ask About Personal Data

A clear support route helps when your Privacy Policy question involves a login, phone check or wallet status. Start from the account support chat and include the email or phone connected to your account, but do not send a password or wallet PIN. We can use the account step and transaction reference to locate the right record. If you are checking access from a phone, tell us the device type and browser so we can separate a cookie issue from an account issue.

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Account data request

Ask through support chat when you want to know which account details we hold. Include your connected phone or email, and we will use an account check before discussing personal records.

Wallet record check

For DANA, OVO, GoPay or QRIS questions, share the transaction reference and status shown in your account. We use that detail to locate the payment record without asking for your wallet PIN.

Access concern

If a login or phone verification attempt looks unfamiliar, contact support from the account route as soon as possible. We can review the sign-in detail and guide you through an account security check.

SIX PRIVACY CONTROLS

Six Controls Around Your nu100 Account

We keep this policy practical by connecting each privacy topic to an account action you can recognise.

Account details

We use the details you provide for account creation, phone verification, login recovery and support. Keeping your connected phone or email current helps us confirm that a privacy request comes from the account holder.

Cookie settings

Cookies can remember a session, support sign-in and help us understand whether a page loads correctly. On your phone or desktop browser, you can clear stored cookies; doing so may require another account login.

Security signals

We may examine device, browser, login time and session signals when an account action looks unusual. These checks help protect access without asking you to send a password, wallet PIN or full payment credential.

Record retention

We retain account, support and transaction records for as long as they serve account operation, security, dispute handling or legal needs. When a record is no longer needed, we remove it or separate it from direct account identification.

Change requests

You can ask us to correct an inaccurate account detail or explain how a record is used. Send the request through support chat with your connected phone or email; we may verify ownership before making a change.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a status to the correct account. We use the reference and status, not your wallet PIN, when checking a payment question.

Privacy Policy Questions From Indonesia

These Privacy Policy answers cover the questions we expect before you open an account or ask us to change a record. They explain the practical route for account data, cookies, device details, wallet references and contact requests. If your situation is different, use support chat and include only the account details needed to locate the issue.

The nu100 Privacy Policy covers account details, phone verification, login and device signals, cookies, support messages and payment references. It explains why we use each category, how we protect access and how you can ask about, correct or remove data where the applicable rules allow.

We collect the details needed to create and maintain your account, such as your connected phone or email, verification status, login activity and security signals. If you use DANA, OVO, GoPay or QRIS, we may also keep the transaction reference, status and time.

We use wallet, bank transfer and virtual account references to match a payment status to your account, investigate a receipt and protect against account misuse. A record may show a route such as QRIS or a bank context such as BCA, BRI, Mandiri or BNI.

Yes. Contact support chat using the phone or email connected to your account and describe the data request. We may verify account ownership before sharing or changing personal details, and some records may need to remain for security, dispute or legal needs.

Cookies can keep your session active and help the mobile browser load the account path correctly. Clearing them may sign you out and remove saved session details. You can then sign in again, complete the phone check if requested and adjust browser cookie settings.

We keep data while it supports account operation, security checks, payment reconciliation, support or legal requirements. The period depends on the type of record and its purpose. When continued storage is no longer needed, we remove it or separate it from direct account details.

Account access and eligibility depends on local law. Where local law permits, you can use the normal account route and contact support about a privacy question. We may need to confirm your phone or email before discussing account-specific data or access details.

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